Contact Us
Whether you're getting started or need support — we're here.
Support Hours
We typically respond to email within 1 business day.
Registered Address
FYNBIT Tech Private Limited
Flat no 4, Durgaprasad Residency,
Balaji Nagar, Dhanakwadi,
Pune 411043, India
For legal correspondence, please use legal@fynbit.com
Grievance Officer
As required under the Information Technology Act, 2000, Consumer Protection (E-commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023 — FYNBIT has a designated Grievance Officer for addressing merchant and customer complaints.
Contact: grievance@fynbit.com
Response Time: Within 30 days of receiving the complaint
Common Topics
How do I get started as a merchant?
Email us at support@fynbit.com with your business name and email address. We'll walk you through the signup and KYC process.
How long does account verification take?
KYC verification typically takes 1–3 business days after you submit the required documents.
When will I receive my settlement?
Settlements are processed on a T+2 business day cycle to your registered bank account. For example, transactions on Monday settle by Wednesday.
How do I issue a refund to a customer?
You can initiate refunds directly from your FYNBIT dashboard. See our Refund Policy for full details on timelines and fee handling.
I'm a customer who paid via FYNBIT — who do I contact?
For queries about your order or purchase, please contact the merchant you bought from directly. If you cannot reach the merchant, write to us at support@fynbit.com with your transaction ID and we'll do our best to help.